Salesloft’s Notice of Certification Under the EU-U.S. Privacy Shield Framework
Effective as of October 25, 2016
Salesloft has certified certain of our services, for which we act as a data processor, under the EU-U.S. Privacy Shield framework.
Salesloft complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Salesloft has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.
Salesloft’s participation status can be found here.
Scope: Salesloft, Inc. adheres to the principles of the EU-U.S. Privacy Shield framework with respect to personal data submitted by Salesloft’s customers in reliance on the Privacy Shield to our Salesloft web services.
Data processed: Salesloft provides online tools that our customers use to operate aspects of their businesses. These include tools for customer relationship management and sales development, among others. In providing these tools, Salesloft processes data our customers submit to our web services or instruct us to process on their behalves. While Salesloft’s customers decide what data to submit, it typically includes information about their customers, sales leads, and prospects, such as contact information.
Purposes of data processing: Salesloft processes data submitted by customers for the purpose of providing Salesloft’s online services to our customers. To fulfill these purposes, Salesloft may access the data to provide the services, to correct and address technical or service problems, or to follow instructions of the Salesloft customer who submitted the data, or in response to contractual requirements.
Inquiries and complaints: If you believe Salesloft maintains your personal data in the Salesloft web services within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to [email protected]. Salesloft will respond within 45 days. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS, which provides an independent third-party dispute resolution body based in the United States, here. JAMS has committed to respond to complaints and to provide appropriate recourse at no cost to you. If neither Salesloft nor JAMS resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel.
Third parties who may receive personal data: Salesloft uses a limited number of third-party service providers to assist us in providing our services to customers. These third party providers assist with the transmission of data and provide data storage services. These third parties may access, process, or store personal data in the course of providing their services. Salesloft maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our Privacy Shield obligations, and Salesloft may be liable if they fail to meet those obligations and we are responsible for the event giving rise to the damage.
Your rights to access, to limit use, and to limit disclosure: EU individuals have rights to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certification, Salesloft has committed to respect those rights. Because Salesloft personnel have limited ability to access data our customers submit to our services, if you wish to request access, to limit use, or to limit disclosure, please provide the name of the Salesloft customer who submitted your data to our services. We will refer your request to that customer, and will support them as needed in responding to your request.
U.S. Federal Trade Commission enforcement: Salesloft’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Compelled disclosure: Salesloft may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Last Updated – 10/04/2019