Security FAQs

We used a CREST certified vendor that follows the OWASP model.

All employees are required to take security awareness training when they join and annually on their anniversary.

Yes, we have CAIQ and SigLite.

Yes – SOC2 Type2, ISO27001.

Yes. If a prospect asks to be forgotten, Salesloft has the ability to remove all data specific to that person.

Countries around the world are tightening up on Global Telecommunication Regulations. All provisioned phone numbers must follow a set of constantly evolving rules and regulations that vary from country to country. The Salesloft’s Dialer follows these regulations diligently.

When provisioning a new international number, regulation standards are kept through a phone number approval process. This process involves providing various levels of documentation to carriers or local enforcement agencies based on country regulations.

The Salesloft application stores and processes certain data from your company’s CRM instance, as well as e-mails related to Salesloft from the user’s inbox. E-mails not pertaining to Salesloft e-mails are discarded and never ingested by our systems.

AWS EC2 instances are launched from an Amazon AMI with a bare minimum of packages required to run Docker. If there is an issue with a node, EC2 instances are replaced with an instance running the same OS and patch levels as the cluster. At a minimum, upgrades and patching occur every quarter.

We also use a third party system to track our code dependencies and alert us if one ever becomes vulnerable. Critical vulnerabilities are prioritized above all other work efforts until resolution. High risk vulnerabilities discovered are resolved within 14 days or less. Medium risk vulnerabilities are resolved within 30 days. Low risk vulnerabilities are resolved as time allows.

We retain your account data in our systems for a minimum period of 30 days in the event you request to reactivate your account. We cannot guarantee accounts closed longer than 30 days can be reopened. After your account has been closed for 30 days, all the data in the account may be permanently deleted from our systems within a reasonable time period, as permitted by law, and will disable your access to any other services that require a Salesloft Platform account.

We will respond to any such request, and any appropriate request to access, correct, update, or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).

Yes, TLS.

Yes, using AES 256.

It does not. We enforce it by limiting access to production to only those that absolutely need it, and train all engineers on acceptable data handling practices. We also log all user activity in production and regularly check for suspicious activity.

Only people who need access, get access. Production system access is limited to key members of the Salesloft engineering team and passwords are expressly forbidden. At a minimum, authentication requires two factors including asymmetric public/private keys and a time-based crypto token.

No.

No. Salesloft mail never accesses your email client. Instead, you update your DNS info during implementation to route Salesloft-related mail back through a custom domain and forward to your work email.

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No.

Yes. Credentials are encrypted before they are stored in the database.

No. To integrate with Salesforce, Salesloft uses Oauth tokens. Tokens are encrypted before they are stored in the database.

We use third party services for several services in the platform that have all been vetted through our vendor security evaluation process. Specifically we use:

AWS – data center hosting
Google Cloud – data center hosting
Twilio – dialer infrastructure
Nylas – email sync engine for Exchange customers only
Elastic.co – ElasticSearch hosting services
Mailgun – email delivery service (applicable only to customers on Salesloft’s Europe-based data center)
Microsoft Corporation – Azure OpenAI services

Note: All subprocessors for US-hosted customers store Salesloft customer data in the US, and all subprocessors for EU-hosted customers store Salesloft customer data in the EU. To ensure a legal basis for processing (as such term is defined by the GDPR) in any country not expressly deemed adequate by the European Commission and the UK ICO, Salesloft has executed with each subprocessor a DPA with model clauses acknowledging regulatory and contractual obligations when supporting Salesloft.

Yes. All vendors must undergo an internal security audit and receive approval from our information security team. Vendors are re-evaluated on an annual basis.

Yes, all subcontractors must undergo a security evaluation. Any subcontractors determined to be high-risk undergo annual reviews thereafter.

Yes, we perform an internal risk assessment once a year, as well as undergo SOC 2 Type 2, and ISO 27001s audit once a year via a third-party auditor. Finally, we have a third-party pentest our application and public facing websites. All new software that has access to company data undergoes an internal vendor security evaluation before implementation.